Through Amazon.com I Ordered Ten Herb Plants- One each: Spearmint, Peppermint, Parsley, Chives, Thyme, Oregano, Rosemary, Sage, Tarragon, Lemon Balm from Colonial Creek Farm. Never received them.
Company states that the Plants were sent to my physical location through USPS who would not deliver. Refused to resend to PO Box, use UPS or Fed Ex, or refund. Kept me engaged in a long e-mail chain. Snide and unprofessional responses to my e-mails and requests for resend or refund.
After a complaint to Amazon, received an yet another e-mail that they would refund 1/2 my money. Would not recommend doing business with this company.
This person wrote the review because of poor customer service of herb plants from Colonial Creek Farm. Reviewer claimed that he or she lost $50 and wants Colonial Creek Farm to issue a full refund.
The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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